SupportΒΆ

If you have questions not answered in this guide, there are several different ways to reach us.

Attention

Blockstream Green support will never ask you for your mnemonic or seed. If someone asks you to provide your mnemonic, they do not work for Blockstream, and are likely trying to scam you.

For any bug or issue you can directly contact us through our support email: info@greenaddress.it

Please include as much detail as possible. The more information you provide, the faster we will be able to assist you. In particular, please let us know:

  1. A short description of the problem and the expected behavior

  2. The date and time when you noticed or reproduced the issue

  3. Which client you are using (Desktop, iOS, Android) with its version number

  4. Your operating system and version number

  5. Any Transaction Hashes and/or addresses relevant to the problem

  6. To identify your wallet in our database, at least one of your:

  7. The exact text of any error message and/or a screenshot/video of the problem (we only open .jpg images for security purposes)

  8. Any further information that you think is relevant to the problem.

You can also ask questions publicly on our telegram chat, or by reaching out to @BlockstreamHelp on Twitter. On these public channels, other users sometimes answer questions, so keep in mind that official responses will only be from the Telegram group admins, or directly answered by @BlockstreamHelp on Twitter.

Thank you for contributing to continuously improve the Green Wallet.

The Green Team

Note

Our support staff only speaks English at this time, so we cannot guarantee support for other languages.